Faster service for Korean automotive industry
Ulsan, July 2016 – Dürr has inaugurated a new service and training center in Ulsan. This step allows the German plant engineering firm to provide Korean automotive manufacturers with even better support services than before and deliver replacement parts in record time nationwide. The training area features state-of-the-art robot technology from Dürr.
The service center is home to four areas: service, replacement parts, training, and precommissioning. Local service teams that operate out of the center in South Korea work to provide customers with support and engineering services, while the replacement parts warehouse encompasses a broad range of products and covers the plants that Dürr installed in previous years. This, in turn, makes it possible to offer an emergency service program, whereby customers anywhere in the country can take receipt of replacement parts just one day after placing the order.
On display in the training center is the current generation of painting robots, which are incorporated in individual customer training seminars. The Dürr trainer team offers detailed insight into the technology such as that of the EcoRP family of robots. The seminars are tailored to meet the specific needs of the participants, which is why the training robots are fitted with appropriate application products such as different atomizers for interior or exterior painting. The training units for theory and practice are designed to minimize application malfunctions, thereby greatly increasing the availability of the plants. Maintenance times are then reduced by default as malfunctions are detected and rectified more quickly.
Dürr has been serving the Korean automotive industry for decades. Every year, South Korea builds around 4.3 million vehicles. In addition to the seven factories operated by Hyundai in the immediate vicinity of the new service center in Ulsan, other Korean customers such as Kia and GM Korea, which have locations throughout the country, will also benefit from the greatly enhanced support services offered by the new Dürr service and training center.
Inauguration of the Dürr service center in Ulsan. The ribbon was cut by Chairman Ralf W. Dieter (sixth from the left), Dr. Hans Schumacher, Director of the Application Technology Division (to the right), Manfred Weil, Director of the Paint and Final Assembly Systems Division (third from the right), and Bernard Condrau, Managing Director of Dürr Korea (fifth from the left).
“Our goal is to improve the production efficiency of our customers throughout the entire lifecycle of their plants”, affirmed Ralf W. Dieter, Chairman of Dürr AG, during the inaugural ceremony. “The service center in Ulsan establishes an important local basis to meet this goal for our Korean customers.”
The Dürr Korea Inc. national subsidiary employs approximately 170 members of staff. It offers painting, application, final assembly and energy efficiency technology as well as exhaust-air purification systems.