Dear Sir or Madam,

We are working hard to improve our customer focus even further with the help of our CustomerExcellence@Dürr optimization program: we have increased our service team and expanded the service site network. Our delivery times for spares we hold in stock have decreased significantly – at the Dürr headquarters in Germany, for example, the delivery time for in-stock parts has dropped to 24 hours. We have improved our worldwide warehouse management and offer customers 24/7 service hotlines. "Best-in-class-Performance" for you – this is our goal.

Best wishes

Ralf W. Dieter
CEO of Dürr AG